Account Blocked - You need to upgrade

Maurice58
Maurice58 Member ✭
edited March 10 in All Things Canadian (Windows)
:/ I have renewed my subscription on Feb 01 2023. Since this morning every time that I enter a transaction I cannot save it. Instead I get an invite to upgrade. As Quicken became a sham, a fraud? I used to buy the home version an upgrade it every 5 years or so. Now I pay every year and get blocked all the way. There is not even a customer service number where I can call, not a blog to discuss the problem. Just a run around from FAQ to FAQ!
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  • Maurice58
    Maurice58 Member ✭
    edited February 9
    What is going on with my account?
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Maurice58,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Maurice58 said:  Since this morning every time that I enter a transaction I cannot save it. Instead I get an invite to upgrade.
    Have not seen this .... try - sign out & then back into your Quicken data file - as mentioned above -
    What version ..... Starter - Deluxe - Premier - and Help --> About Quicken

    QWin Deluxe Subscription - Win10
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