American Express Reauthorization Bug

Berklee
Berklee Member ✭✭
in Errors and Troubleshooting (Windows)
Since request for reauthorization I cannot establish access to AMEX. This worked 2 weeks ago. Now Quicken / AMEX requires reauthorization. This is directed through Microsoft Edge Browser. While I can sign on to AMEX account through Chrome or Mozilla, Microsoft Edge will not allow me to sign on to my American Express account. I have reinstalled, repaired, cleared cookies, allowed popups, dropped security on MS Edge Browser, but still no success. I called AMEX and they are unable to provide any useful information other than "Since I can sign on to AMEX on Chrome, they cannot provide any additional information about issues with the Microsoft Edge Browser."

I have now lost the ability to download AMEX transactions due to this update. Please advise.

Comments

  • Kroth
    Kroth Member ✭✭
    edited February 10
    Have been having the same problem since yesterday morning. Happened after the update. I can sign in and authorize but I cannot get quicken to connect and therefore get an error saying my account is not linked everytime i go to download.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Berklee said:
    Since request for reauthorization I cannot establish access to AMEX. This worked 2 weeks ago. Now Quicken / AMEX requires reauthorization. This is directed through Microsoft Edge Browser. While I can sign on to AMEX account through Chrome or Mozilla, Microsoft Edge will not allow me to sign on to my American Express account. I have reinstalled, repaired, cleared cookies, allowed popups, dropped security on MS Edge Browser, but still no success. I called AMEX and they are unable to provide any useful information other than "Since I can sign on to AMEX on Chrome, they cannot provide any additional information about issues with the Microsoft Edge Browser."

    I have now lost the ability to download AMEX transactions due to this update. Please advise.
    Temporarily make Chrome (or any other browser you might have) your Windows Default Browser then try AmEx reauthorization again.
    Discuss the problem in Edge with Microsoft Support. They might be able to find and fix what's blocking the Edge connection.
  • Charles Hadlock
    Charles Hadlock Member ✭✭
    Every time I launch Quicken, it asks me to reauthorize American Express. The reauthorization seems to complete, but then the program asks me to reauthorize again.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Charles Hadlock said:
    Every time I launch Quicken, it asks me to reauthorize American Express. The reauthorization seems to complete, but then the program asks me to reauthorize again.
    When you start Quicken, does it run an automatic One Step Update for you?
    If so, you might want to turn it off temporarily (Edit / Preferences / Startup: Uncheck "Download transactions when Quicken starts").
    There's a set of images in discussion https://community.quicken.com/discussion/7929466/botched-amex-re-authorization-part-deux#latest  ... are you getting the same sequence of images while reauthorizing, or is something different?
    It might be best if you started a separate new discussion on this issue. It's best if we can keep one discussion to one customer's problem, so as not to confuse each other.
  • Charles Hadlock
    Charles Hadlock Member ✭✭
    edited February 10
    I don't use the automatic One Step Update, but when I try to update manually, I get the reauthorization request. I select the relink account, and it says it was successful. I don't see any error messages after reauthorization.
    But when I try One Step Update again, I get the reauthorizations request again. Repeat.
    (( I will post future comments about this issue here: https://community.quicken.com/discussion/7929410/reauthorize-american-express#latest ))
  • caraleemac
    caraleemac Member ✭
    When I try to reauthorize for American Express, Quicken stops responding and I have to open task manager to close Quicken. As suggested here, I made Chrome my default browser instead of Edge and had the same issue. Now I can longer update American Express automatically.
  • oakgrrl
    oakgrrl Member ✭✭
    I have the same problem with Chrome which was my default browser. One step update brings up an update page for AMEX. Clicking on "reauthorize" brings up a page with a "sign-in" button. There is a faq link which crashes. Clicking on sign in - huh- it reauthorized this time. Before it crashed the duck duck go extension (turned that off), then it crashed the google docs extension (turned that off), then it crashed the browser.

    Anyway, this time AMEX authorized it and sent me back to Quicken, where is it stuck on an "Updating your Accounts" page with a spinner. Now it has blank "Add Accounts" page with a "Next" button that doesn't respond. Whole app is frozen; I will have to close it with task manager. Oh well, that's technology, this is who we trust to keep our financial information safe.
  • oakgrrl
    oakgrrl Member ✭✭
    Force closed Quicken with task manager and relaunched. It looks like AMEX updated and found a transaction, Quicken balance matches online balance, looks like it's working despite the freeze that required force closing.
    Just to make sure, closed Quicken normally, relaunched, initiated a one-step update, entered vault password, One-Step update summary reported all accounts refreshed successfully.

    All's well that ends well, but this kind of flailing around is unacceptable.
  • zork2112
    zork2112 Member ✭
    March 3rd - this problem still exists. Instead of doing my bills I'm troubleshooting an app.

Categories