Wells Fargo "Direct Connect"

Jerry Pederson
Jerry Pederson Member ✭✭✭
edited March 10 in Download, Add/Update Accounts (Windows)
My Wells Fargo "Bank Bill Pay" with Direct Connect will allow me to initiate a Bank Bill Pay transaction, but will not update and send the transaction.  It goes through all the steps, but the register still shows the transaction must be sent.

I have deactivated and reactivated the account and have prior to reactivation used the Wells special website for Quicken setup.

The online services window shows I am using the Direct Connect method

Has anybody experienced this and is there a solution to my problem?

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Which Windows version are you using?  There have been numerous DC problems reported with WF by people running Win 7 and 8/8.1.
    (QW Premier Subscription: R47.15 on Windows 11)
  • Jerry Pederson
    Jerry Pederson Member ✭✭✭
    Boatnmaniac said:
    Which Windows version are you using?  There have been numerous DC problems reported with WF by people running Win 7 and 8/8.1.


       I am using windows 11


  • Jerry Pederson
    Jerry Pederson Member ✭✭✭
    Just a follow-up. 

    I now get an error message as follows:  AN ERROR HAS OCCURRED.

    Also, the heading in the register detail which usually shows the last time the register was updated does not shoe an update time.

    Strange
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Yes, strange.  I have DC with WF and it is working fine for me.  I do see there are several different threads regarding various connections issues with WF but did not find anything quite like the issue you describe.  There is also an open Alert posted but it does not sound like the issue you describe (https://community.quicken.com/discussion/7927277/ongoing-1-30-23-wells-fargo-ol-294-ol-393-a#latest).
    Are transactions downloading OK?
    (QW Premier Subscription: R47.15 on Windows 11)
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