UPDATE 5/26/23 American Express - Unable to Select Accounts to Authorize

Quicken Anja
Quicken Anja Moderator mod
edited May 26 in Alerts, Online Banking & Known Product Issues

We are receiving reports of American Express customers' accounts not displaying when attempting to re-authorize with Express Web Connect+.

This has been escalated internally, though we do not have an ETA on resolution.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #10033784/CTP-5866)

-Quicken Anja
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Comments

  • Quicken Janean
    Quicken Janean Administrator, Moderator admin
    UPDATE 2/17/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Janean

    Quicken Janean

  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 15

    ONGOING 3/2/23 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    It is recommended that you reach out to Quicken Support if you are encountering this issue. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
  • Quicken Kristina
    Quicken Kristina Moderator mod
    edited May 26

    UPDATE 5/26/23

    American Express Savings accounts that are dormant will not be discovered.

    If the following transaction types are not in recent history, the account is dormant:

    • 1. Transfer money into the account.
    • 2. Transfer money out of the account.
    • 3. If account supports bill payment - a payment.


    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    It is recommended that you reach out to Quicken Support if you are encountering this issue and the account is not dormant. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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