Quicken won't accept password change code

sring

I've tried to change my password and quicken has sent me three codes but won't accept any of them.

Quicken Jared

sring said:

I've tried to change my password and quicken has sent me three codes but won't accept any of them.

Hello @sring,   

We are sorry about this issue with credentials. Thank you for alerting us to this here on the Quicken Community.

In order to assist you, we will need some additional information about what is happening. Are you referring to the credentials associated with one of your online banking or investment accounts? If so, what financial institution is associated with the account(s)? Are you receiving any error codes when trying to enter your credentials?

I look forward to your answers, and I hope to provide further assistance once I know more about what is happening. 

Thank you,

Quicken Jared 

sring

No, I'm trying to change my password on Quicken in a browser. I was sent the code but it wasn't accepted. I kept getting a message for me to use the proper code. I was using the one that had been texted to me.

UKR

Did the code get sent to an email address or a cellphone number?
Typically it should arrive within seconds, but if sent to an email you need to keep requesting email downloads every minute or so. Waiting for the next time your email program automatically requests new emails from your ISP may be too long.

If you request codes several times in a row, only the last, most recently created code is valid.

sring

I used only the last one and they texted it to me. I tried each one as it came through and got the same response each time.

AYColumbia

I'm having the same issue. I just tried to change my password on quicken.com and the form would NOT accept the 2FA code sent. I tried email, text message and phone call and NONE of the codes were accepted. Please fix this as it's a security issue now for those of us who need to change our passwords.

Quicken Jared

Hello @sring and @AYColumbia,  

We are sorry about these ongoing issues with receiving verification codes. Thank you for letting us know more about the situation, and for answering earlier questions about the issue.


Can you tell us what browser(s) you have been using when trying to proceed through two-factor authentication? Are you making use of any email addresses or phone numbers that may be different than those associated with your QuickenID (do not list these here, if so; I just want to confirm some further details about this situation)?

I look forward to your answers.

Thank you,

Quicken Jared 

sring

Hi, I am using Chrome and it is updated regularly. It only gave me the option of my phone to receive the code.