Display corruption or refresh issues on Bills & Income screen

rodney23

On the Bills and Income screen, sometimes things display just fine and other times:

- The top window (where you can filter or update the display based on due-date, bill stack, etc.) will not redraw the drop-downs.

- On the "Recent Payments" display on the right (in Due Date view), the Blue highlighted Payee names will display a colorful box when you scroll the mouse over and away from the clickable payee name.

Has anyone had any issues with Quicken not correctly re-drawing screen/UI elements in this screen? Any fixes?

I'm running Quicken for Windows Deluxe. This is an issue I've had for a long time. I'm on the latest update (R47.15).

Quicken Jared

rodney23 said:

On the Bills and Income screen, sometimes things display just fine and other times:

- The top window (where you can filter or update the display based on due-date, bill stack, etc.) will not redraw the drop-downs.

- On the "Recent Payments" display on the right (in Due Date view), the Blue highlighted Payee names will display a colorful box when you scroll the mouse over and away from the clickable payee name.

Has anyone had any issues with Quicken not correctly re-drawing screen/UI elements in this screen? Any fixes?

I'm running Quicken for Windows Deluxe. This is an issue I've had for a long time. I'm on the latest update (R47.15).

Hello @rodney23,          

We are sorry about these strange issues with display abnormalities. Thank you for inquiring about this here on the Quicken Community.

Is there any way you could provide screenshots of what you're seeing - with personal information redacted as necessary? You can follow the steps explained in this FAQ in order to do this. Also note that you may drag and drop your images into your comment in order to submit images, as well. 

I look forward to your response.

Thank you,

Quicken Jared

rodney23

Screenshoots with highlighting of issue's attached. I get it on other windows too (e.g. the "cancel" button on the "attention Required" pop-up when trying to "Fix it" on a biller issue). Note, the "black border" boxes are my editing to remove sensitive info.

Quicken Jared

rodney23 said:

Screenshoots with highlighting of issue's attached. I get it on other windows too (e.g. the "cancel" button on the "attention Required" pop-up when trying to "Fix it" on a biller issue). Note, the "black border" boxes are my editing to remove sensitive info.

Hello @rodney23,             

We are sorry that this problem seems to be remaining. Thank you for providing those helpful screenshots. 

Have you tried restarting your computer when you notice this happening? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here. 

Let us know how this works. 

Thank you,

Quicken Jared 

rodney23

I uninstalled and re-installed the application. Initially no issues, but after coming back to the app today... I notice the issue has re-appeared. Not sure if I've only observed it happening after leaving the app running for a more than 24 hours. But, its possible that it only occurs after long periods of leaving the app open and running. That would point to some sort of memory leak or memory corruption of the application's display resources in Windows.

rodney23

> @rodney23 said:
> I uninstalled and re-installed the application. Initially no issues, but after coming back to the app today... I notice the issue has re-appeared. Not sure if I've only observed it happening after leaving the app running for a more than 24 hours. But, its possible that it only occurs after long periods of leaving the app open and running. That would point to some sort of memory leak or memory corruption of the application's display resources in Windows.

Never mind, I just exited and re-loaded the application and got the same issue nearly immediately. So, its not a "time" issue.

rodney23

Attempting to re-create the issue, I can repeatedly cause it to happen (original images) and then if I hit the "Maximize" button in the top right of the window... I get the attached.