unable to download transactions from one Fidelity IRA account

Wiley Won

I've been using Direct Connect with Fidelity for several years. Today I noticed that transactions have not downloaded to one account since April 2022. Other accounts at Fidelity are downloading fine.
What I've tried:
- deactivated online services for that one account
- validated the QDF file
- set up Online Services again
Quicken says it has downloaded and processed 310 days, but nothing new has appeared in the account register.
Fidelity does not appear to offer QIF, QDX, or QXD downloads - only CSV
Where does Quicken store the downloaded transaction data?
What else can I try?

NotACPA

When you do TOOLS, Account List ... what shows in the TRANSACTIONS DOWNLOAD column adjacent to that account?

Boatnmaniac

Also, in Account List check the box for Show hidden accounts.  Check to see if there is a 2nd account for it that has been hidden.  It will likely have a different, perhaps very unusual, name. 

Wiley Won

Nobody?

NotACPA

Wiley Won said:

Nobody?

Respond to our comments

Wiley Won

Neither of those suggestions was helpful.
Anybody else?

Quicken Anja

Hello @Wiley Won,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

In order for responders to your post to be able to help you and provide appropriate guidance, there are certain steps you will be asked to take and your cooperation and follow-up will be beneficial. The previous comments above were appropriate and relevant to your issue, and your response would be appreciated.

Thank you!

Wiley Won

As I said, neither of those suggestion was relevant to my issue.
The account is shown as Direct Connection and there are no similar hidden accounts.
What next?