Unable to reauthorize Amex account

Yesterday when doing a One Step Update for accounts I received a prompt to reauthorize my Amex accounts. I reauthorized my four accounts and received a message that they have been authorized. Now when One Step Updating I am still being prompted to update one of my Amex cards. If I try, it goes through the steps and tells me it's been authorized but then I still get the message when doing the One Step Update. I tried turning update off and back on for that account but it's did not change anything


  • cdugas
    cdugas Member ✭✭
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    Hello everyone, 

    We are sorry about this problem with online banking services and reauthorizing accounts. Thank you for letting us know about this here on the Quicken Community.

    Are you currently making use of any antivirus software, pop-up blockers, or Virtual Private Networks (VPNs)? If so, note that it may be necessary to remove these, at least temporarily, in order to troubleshoot this issue further. Also, how many American Express accounts are you operating at once? What version of Windows are you currently running? Also, are you operating any hidden accounts, currently?

    You can check this by following the steps below:

    1. n the Account List, click the account you want to view.
    2. Click Edit.
    3. Click the Display Options tab.
    4. Click to clear the appropriate check box. For example, click to clear the Hide this account in Account Bar check box to view the account in Account Bar.
    5. Click OK.
    We look forward to hearing more from you about this.

    Thank you,

    Quicken Jared 
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