Prudential/Empower Issues...Again

Patrick Hasenjager
Patrick Hasenjager Member ✭✭✭
edited March 17 in Download, Add/Update Accounts (Windows)
Another "system maintenance" from Prudential/Empower and another time I cannot connect to download transactions.

Anyone else experiencing issues? I even tried to disconnect/reconnect the account and it just errors out. When it was established, it would error out but never give an error code or anything. My OSU is set to show any errors, but it is just blank.

Prudential was one of the main things stopping me from moving to the Mac version, but I might just manually enter my transactions every 2 weeks since these issues are happening with relative frequency.

Comments

  • jfclague
    jfclague Member ✭✭✭✭
    They did maintenance this weekend, I am unable to connect as of now.
  • Pat Marshall
    Pat Marshall Member ✭✭✭
    Same for me.  I get error OL-297-A.  
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello All,

    Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

    If you are all experiencing error OL-297, then if you haven't already, please take a moment to review this error-specific support article.

    I hope this helps!
    -Quicken Anja
  • Pat Marshall
    Pat Marshall Member ✭✭✭
    The support article doesn't resolve the issue.  This has happened several times in the past year or two and support staff always has to get involved, although I do not know what you did to resolve the issue.  
  • Pat Marshall
    Pat Marshall Member ✭✭✭
    Now I get OL-293-A instead of OL-297-A.
  • Patrick Hasenjager
    Patrick Hasenjager Member ✭✭✭
    This is from the CONNLOG file when I attempted this morning:

    ==== Mini-OSU End (20230213/21:21:58) ====
    20230214 05:47:53: QFN: Beginning send to https://ofx.prudential.com/eftxweb/EFTXWebRedirector
    20230214 05:47:53: ***QFN kQFFinished: returns 67186552
    20230214 05:47:53: An error occurred while communicating with the server. Try again now, or wait and try later.
    20230214 05:47:53: QFN: End send to https://ofx.prudential.com/eftxweb/EFTXWebRedirector, netstatus 36
    20230214 05:48:11: Entering SingleSignOnForIQC
  • jfclague
    jfclague Member ✭✭✭✭
    It is working now, may want to try again.
  • Patrick Hasenjager
    Patrick Hasenjager Member ✭✭✭
    jfclague said:
    It is working now, may want to try again.
    I was able to activate downloads again as well.  Looks like they finally got the server up and running.
This discussion has been closed.

Categories