OL-220-A on Fidelity

System
System Member admin
in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Fidelity transactions not downloading for 1 account.

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  • cscarbr1
    cscarbr1 Member ✭
    edited March 3
    Only about once a month there is success with downloading from Fidelity. All other accounts work great. Get error Code OL-220-A. Have spent countless hours working on this; have read all the discussions, so it is not just a Fidelity issue. Have read and worked through all the suggested documents - NO SUCCESS! I am about to go back to paper as the only option now appears to be manually enter each transaction. Worked with Fidelity for many hours deactivating said accounts and reactivating (which one of your documents suggests NO TO DO; but that is all they can offer. When it does work, there is no rhyme or reason to it, it just works (about 1 time per month). Although Quicken says my last download was yesterday, the last transaction listed is 1/17/2023. Not true as there is month end transaction in the Fidelity account. This has been going on for years for many financial institutes (per the community logs), Please someone in Quicken please fix this.

    [Edited for Readability] 
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    cscarbr1 said:
    Only about once a month there is success with downloading from Fidelity. All other accounts work great. Get error Code OL-220-A. Have spent countless hours working on this; have read all the discussions, so it is not just a Fidelity issue. Have read and worked through all the suggested documents - NO SUCCESS! I am about to go back to paper as the only option now appears to be manually enter each transaction. Worked with Fidelity for many hours deactivating said accounts and reactivating (which one of your documents suggests NO TO DO; but that is all they can offer. When it does work, there is no rhyme or reason to it, it just works (about 1 time per month). Although Quicken says my last download was yesterday, the last transaction listed is 1/17/2023. Not true as there is month end transaction in the Fidelity account. This has been going on for years for many financial institutes (per the community logs), Please someone in Quicken please fix this. [Edited - Readability] 
    Hello @cscarbr1,   

    We are sorry about these issues with online banking services and the OL-220-A error code. Thanks for letting us know about this here on the Quicken Community.

    First, have you already reviewed the information provided in this Support Article? What connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box. 

    I look forward to your response. 

    Thank you,

    Quicken Jared 
  • dychin4760
    dychin4760 Member ✭

    I started having the transaction downloads problem with Fidelity Benefits yesterday with error code OL-220-A. I tried disconnect / connect the 401K accounts and setup a new test file to connect Fidelity Benefits websites and received same error. Fidelity tech support suggested me contact Quicken Tech Support and I did. I learned a new alart was filed yesterday, which means Quicken has already known the issue under both Windows and Mac, but no solution yet. See details at

    https://community.quicken.com/discussion/7931104/new-3-8-23-fidelity-netbenefits-ol-220

  • boysings
    boysings Member ✭

    I started having this problem yesterday as well. One of my Netbenefits accounts is fine, but the other gets this error.

    I see this in the CONNLOG.TXT file:

    ==== Mini-OSU Start (20230309/10:57:20) ====
    20230309 10:57:20: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/10482
    20230309 10:57:31: QFN: End send to https://services.quicken.com/ofx-secure-plus/10482, netstatus 0
    20230309 10:57:31: Parse error. Current object: SECID Missing Tag: TAG UNKNOWN
    20230309 10:57:32:

    ==== Mini-OSU End (20230309/10:57:33) ====

    I've turned off my VPN, deactivated/reactivated. The one account gets this error each time.

    Both Netbenefits accounts use the Direct Connect method.

  • jblakley0
    jblakley0 Member ✭✭

    Same issue here with Fidelity NetBenefits. Started 3/7/2023

  • Nickhull
    Nickhull Member ✭✭
    SECID Missing Tag: TAG UNKNOWN - it's been this way for well over a week now

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