Program Crashing Since February

System

This discussion was created from comments split from: Quicken Deluxe crashes when trying to update accounts.

keeptrack2

I am receiving crash report after updating to R47.15 on 9 February. I get crash every time I try and open my data file. I have unistalled, clean uninstalled with IObit Unistaller, reinstalled and have run the Mondo Patch ... multiple times. I have have been in chat support for 2 hours on Saturday, 11 Feb and phone support today (13Feb). I have lost at least 5-6 hours of my life trying to fix this problem, alone or with Quicken Support. I have also tried Restor from Backup, and Validate and Repair. I have copied the data file and moved it to my desktop, to a separate folder on my local C:drive. All to no avail. Phone support today finally suggested that I contact Microsoft support. Any other ideas?

BMJ

I was having the same issue: Check your filename, Quicken don't like long filename. Now it's 8 digit with no space or special character. If you are using OneDrive, you need to make sure you have a local copy synch on your computer.

TERESA MCCANLIES

Wow, BJM, I was having crash-on-opening continually, spent 2 hrs trying to uninstall/reinstall, 2 more hrs on sharescreen w/QB tech...all to no avail. Per yr comment, I chged file name to short form and - VOILA! - all is working now. THANKYOUTHANKYOUTHANKYOU!

MG99

Thanks. Having same issues. Will give it a try

MG99

Didn’t work for me. Other post suggesting saving data on local computer vs backup drive. Trying that now.

eeyore6802

> @BMJ said:
> I was having the same issue: Check your filename, Quicken don't like long filename. Now it's 8 digit with no space or special character. If you are using OneDrive, you need to make sure you have a local copy synch on your computer.

BMJ are you just referring to whatever your quicken file name is? Mine is only Quicken20. Is that potentially causing me a problem?