US Bank CC-501

hakan1649
hakan1649 Member ✭
in Errors and Troubleshooting (Windows)
I have been getting CC-501 errors while trying to connect to US Bank for almost 3 weeks now. I have submitted a ticket and contacted customer support a while ago. Is there any update to this issue?
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @hakan1649,

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.


    Thank you!
    -Quicken Jasmine
  • mkemen30
    mkemen30 Member ✭✭
    I am having the same issue with my US Bank credit card account.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @mkemen30,

    Thank you for joining this thread to share that you are also experiencing this error. 

    I have located a Support Article that discusses the CC-501 error message in more detail and provides some next steps. You may follow this link to access that FAQ.

    I hope this helps!
    -Quicken Jasmine
  • hakan1649
    hakan1649 Member ✭
    Any update to this issue, it still persists on my pc.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @hakan1649,
    hakan1649 said:
    Any update to this issue, it still persists on my pc.
    Upon reviewing your account internally, you currently have an open escalation ticket for this issue (ticket T10044274). Unfortunately, we do not have an ETA on when a resolution will become available. Our escalation team will reach out to you directly via email if further information or action is required from you. 

    Thank you!
    -Quicken Anja

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