American Express Authorization Process Created New Account

System

This discussion was created from comments split from: American Express reauthorization page - the button is greyed and can't "authorize".

DavdM

I was able to "re-authorize". I went through the steps and selected "link to an existing account". Unfortunately it didn't link to my existing AmEx account. Quicken created a new "American Express" account and downloaded over 700 transactions dating back to 2004 into this "new" account. I now had 2 American Express accounts in the account list (with slightly different names). Needless to say, the ending balance was off by hundreds of dollars. After stewing on this for awhile and unable to correct the ending balance in this new account (I'm not a math whiz - isn't this why I have Quicken?) I decided to simply delete the "new" AmEx account. The "new" account deleted successfully. Now every time I attempt to update the existing AmEx account, I get the "needs an update" nag. How can I get the update to simply apply to my existing account?

Quicken Jared

DavdM said:

I was able to "re-authorize". I went through the steps and selected "link to an existing account". Unfortunately it didn't link to my existing AmEx account. Quicken created a new "American Express" account and downloaded over 700 transactions dating back to 2004 into this "new" account. I now had 2 American Express accounts in the account list (with slightly different names). Needless to say, the ending balance was off by hundreds of dollars. After stewing on this for awhile and unable to correct the ending balance in this new account (I'm not a math whiz - isn't this why I have Quicken?) I decided to simply delete the "new" AmEx account. The "new" account deleted successfully. Now every time I attempt to update the existing AmEx account, I get the "needs an update" nag. How can I get the update to simply apply to my existing account?

Helo @DavdM,    

We are sorry about this issue with the creation of a new account when trying to reauthorize online banking services. Thank you for asking about this here on the Quicken Community. 

In order to be of assistance in this matter, I have some additional questions about the situation. Are you currently making use of any antivirus software, pop-up blockers, or Virtual Private Networks (VPNs)? If so, note that it may be necessary to remove these, at least temporarily, in order to troubleshoot this issue further. Also, how many American Express accounts are you operating at once? What version of Windows are you currently running? Also, are you operating any hidden accounts, currently?

You can check this by following the steps below:

1. n the Account List, click the account you want to view.
2. Click Edit.
3. Click the Display Options tab.
4. Click to clear the appropriate check box. For example, click to clear the Hide this account in Account Bar check box to view the account in Account Bar.
5. Click OK.

We are looking forward to hearing more from you about this. 

Thank you,

Quicken Jared