I have to reset all of my accounts to download tranactions

48user
48user Member ✭
edited March 17 in Download, Add/Update Accounts (Windows)
For about a year now every time I log into Quicken I have to reset each of my accounts to download any transactions. This never had been the case previously. It now takes me 3 to 4 times longer to update my transactions than before. I am really beginning to hate using Quicken where before I thought it was great.

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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited March 17

    @48user said:

    For about a year now every time I log into Quicken I have to reset each of my accounts to download any transactions. This never had been the case previously. It now takes me 3 to 4 times longer to update my transactions than before. I am really beginning to hate using Quicken where before I thought it was great.


    Hello @48user,

    We are sorry to hear about this universal issue with accounts that won't update unless they have been reset. Thank you for letting us know about this here on the Quicken Community.

    First, where is your current active data file located? You can check this by navigating to File > Show this file on my computer... in the upper menu at the top of the screen. Make sure that your data file is located on the computer and not an external drive or cloud-based storage service, as these locations can cause erratic behavior and even data damage.

    Also, have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here. 

    I look forward to your response.


    Thank you,

    Quicken Jared 

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