Add Account Screen that will not go away

System
System Member admin
edited March 17 in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Morgan Stanley Account Downloads.

Comments

  • bjccpamba
    bjccpamba Member ✭✭
    I have been getting an Add Account screen login for Morgan Stanley that doesn't go away. I hit cancel and it keeps popping up. I wasn't trying to add an account but anytime I do an Update, I get this screen. I have to shut down Quicken thru Task Manager to get out of it.
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    bjccpamba said:
    I have been getting an Add Account screen login for Morgan Stanley that doesn't go away. I hit cancel and it keeps popping up. I wasn't trying to add an account but anytime I do an Update, I get this screen. I have to shut down Quicken thru Task Manager to get out of it.
    Hello @bjccpamba,  
     
    We are sorry about this problem with the Add Account window appearing inexplicably, and forcing you to quit the program via Task Manager. Thank you for letting us know about this here on the Quicken Community. 

    Have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here. 

    I look forward to hearing about your results, and I hope to offer additional advice, if necessary. 

    Thank you,

    Quicken Jared 
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