Sync Error: budget category groups download: unexpected GET tags response

timb282896

I am on Quicken Mac and get the following error:

Sync Error: budget category groups download: unexpected GET tags response

Quicken Anja

Hello @timb282896,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

Before you begin any troubleshooting, we advise that you please save a backup first (just in case).

To start with, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file or other Cloud Accounts (if applicable). Please, follow the instructions below in order to do so.

1. Navigate to the Quicken dropdown menu 
2. Preferences... 
3. Mobile, Web & Alerts
4. Use the toggle button on the left to turn Sync OFF 
5. Click Disable Sync
6. Navigate to Connected Services
7. Click Reset (click Reset again on the pop-up box)
8. Once the Reset completes, navigate back to Mobile, Web & Alerts
9. Use the toggle button on the left to turn Sync ON
10. Click Enable Sync

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

timb282896

Thanks, I did as you suggested and I received the same error. Should I delete the Mac web app file and update a fresh copy off the Mac desktop quicken? Not sure how to do that?

Quicken Anja

Thank you for following up, though I'm sorry to hear the error persists. 

Next, I suggest manually resetting the cloud account instead.

To do this, first, save a backup (just in case). Sign out of the mobile and/or web apps (if applicable). Then, follow the instructions provided below to remove the cloud account from your main data file (this does not affect the data saved with your file).

1. Navigate to the Quicken dropdown menu
2. Preferences...
3. Mobile, Sync & Alerts and use the toggle button on the left to turn Sync OFF
4. Click Disable Sync
5. Close Preferences
   
6. Open a different data file, or if you don't have a second data file to open, then create a temporary new data file (click here to view instructions under To create a new data file).
7. Once you've opened a different data file, navigate back to Quicken
8. Preferences...
9. Connected Services
10. Click on See all cloud accounts 
11. Select the cloud account name from your original file
12. Click the minus-sign (-) in the bottom left corner
13. On the pop-up screen, click Delete Cloud Account
14. Switch back to your original data file (click here to view instructions, scroll down to Switching between data files)
15. Once you've returned to your original data file, navigate back to Quicken
16. Preferences...
17. Mobile, Sync & Alerts and use the toggle button on the left to turn Sync ON
18. Click Enable Sync

Once the sync completes, check and see if this resolved the issue. You can then also delete the new file you previously created as well as its cloud account (if applicable).

Let us know how it goes!