Empower Retirement - Incorrect URL
TipFCC Member ✭
edited 11:37AM in Errors and Troubleshooting (Windows)
Cannot connect to my Empower Retirement account because it keeps trying to connect to Mass Mutual.
I can see that in the fidir.txt file:69265 69265 69265 Empower Retirement https://www.massmutual.com/ 1-800-767-1000 https://accounts.massmutual.com/login?client=Momwi9VjwihM4TKFn3XWaoH2xAQd3Z6T&protocol=samlp&tenant=accounts-auth0#bookmark ACTIVE ACCOUNTINFO,INVESTMENT,401K&EXP-WEB-CONNECT NOT_QBP NAWhat I don't know is if that URL is in error or if Mass Mutual is, effectively, the manager of the account. You might call that 1-800 number to see what the correct answer is.-1
Are we supposed to call the helpdesk at the wrong institution and ask why their Quicken download doesn't work? Can't we go down the path of Quicken having bad information? The user we address for Empower Retirement is participant.empower-retirement.com. Is there a way to force that?0
"Can't we go down the path of Quicken having bad information?"Contact Official Quicken Support
Empower bought the MassMutual retirement business in 2021, 2 years ago. Still no download solution. https://www.massmutual.com/about-us/news-and-press-releases/press-releases/2021/01/empower-retirement-closes-acquisition-of-massmutual-retirement-plan-business0
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