Empower Retirement - Incorrect URL

TipFCC

Cannot connect to my Empower Retirement account because it keeps trying to connect to Mass Mutual.

Tom Young

I can see that in the fidir.txt file:

69265    69265    69265    Empower Retirement    https://www.massmutual.com/    1-800-767-1000    https://accounts.massmutual.com/login?client=Momwi9VjwihM4TKFn3XWaoH2xAQd3Z6T&protocol=samlp&tenant=accounts-auth0#bookmark    ACTIVE                   ACCOUNTINFO,INVESTMENT,401K&EXP-WEB-CONNECT    NOT_QBP    NA

What I don't know is if that URL is in error or if Mass Mutual is, effectively, the manager of the account.  You might call that 1-800 number to see what the correct answer is.

whitbeckgs

Are we supposed to call the helpdesk at the wrong institution and ask why their Quicken download doesn't work? Can't we go down the path of Quicken having bad information? The user we address for Empower Retirement is participant.empower-retirement.com. Is there a way to force that?

Tom Young

"Can't we go down the path of Quicken having bad information?"

Contact Official Quicken Support

https://www.quicken.com/support#windows

JKCIC

Empower bought the MassMutual retirement business in 2021, 2 years ago. Still no download solution. https://www.massmutual.com/about-us/news-and-press-releases/press-releases/2021/01/empower-retirement-closes-acquisition-of-massmutual-retirement-plan-business