Empower Retirement - Incorrect URL

Cannot connect to my Empower Retirement account because it keeps trying to connect to Mass Mutual.


  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    I can see that in the fidir.txt file:
    69265    69265    69265    Empower Retirement    https://www.massmutual.com/    1-800-767-1000    https://accounts.massmutual.com/login?client=Momwi9VjwihM4TKFn3XWaoH2xAQd3Z6T&protocol=samlp&tenant=accounts-auth0#bookmark    ACTIVE                   ACCOUNTINFO,INVESTMENT,401K&EXP-WEB-CONNECT    NOT_QBP    NA
    What I don't know is if that URL is in error or if Mass Mutual is, effectively, the manager of the account.  You might call that 1-800 number to see what the correct answer is.
  • whitbeckgs
    whitbeckgs Member ✭✭
    Are we supposed to call the helpdesk at the wrong institution and ask why their Quicken download doesn't work? Can't we go down the path of Quicken having bad information? The user we address for Empower Retirement is participant.empower-retirement.com. Is there a way to force that?
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    "Can't we go down the path of Quicken having bad information?"
    Contact Official Quicken Support

    JKCIC Unconfirmed, Member
    Empower bought the MassMutual retirement business in 2021, 2 years ago. Still no download solution. https://www.massmutual.com/about-us/news-and-press-releases/press-releases/2021/01/empower-retirement-closes-acquisition-of-massmutual-retirement-plan-business
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