linking to a new UBS acct

scooter77

Hi I'm using Quicken Deluxe for Windows and I have been trying to link Quicken with a new UBS Online Services account I recently opened. I keep getting a Quicken error message that says the UBS ID and/or password is incorrect. I see many, many people have issues with linking UBS to Quicken and like many of them my UBS ID and password are working perfectly fine on the UBS site and on the UBS app. So this looks like it a Quicken issue. Please advise.

Quicken Jasmine

Hello @scooter77, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

I look forward to your response!

scooter77

here you go

Quicken Jasmine

Hello @scooter77, 

Thank you for providing that screenshot. 

I have located a Support Article that discusses some troubleshooting steps to take when presented with a CC-503 error. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding with troubleshooting steps (just in case).

I hope this helps!

scooter77

none of that worked. I've seen this same suggestion in a number of other posts asking for help with a new UBS account and it never works for anyone nor did it in my case. looks like there are frequent issues with connecting with a new UBS account so this is a quicken issue not user mistakes nor is it related to an existing account or stored password in quicken - there has never been a UBS account associated with my quicken software. more suggestions?

Quicken Jasmine

Hello @scooter77, 

Thank you for coming back to update us. 

Next, I suggest completely closing Quicken, then navigating to the UBS Bank website and changing your password (temporarily if you so choose), then navigating back to Quicken and updating/attempting to add your UBS account(s) using the new password. 

Please let me know how this goes!