Suddenly Quicken does not recognize multiple accounts from Amex

I've seen a similar post about this regarding Capital One as well. Up until last week, I was able to have both my Amex and my husband's Amex (different logins) on Quicken. I am an authorized user on my husband's account, but that is irrelevant. I am using his login for his account and my login for my account. It worked until last week. Now, I cannot connect to both at the same time. Once I authorize one, the other reflects a red circle with a line through it. What happened?


  • Jim Ratti
    Jim Ratti Member
    I am having the exact same problem - two accounts (mine and my wife's) with separate logins. Very frustrating - this used to work just fine.
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    Hello @Sportschick68 and @Jim Ratti,   

    We are sorry about this trouble with missing accounts when trying to connect to online banking services. Thank you for alerting us to this here on the Quicken Community.

    Are all of these accounts banking accounts - checking, credit, etc? Also,  I recommend submitting program log files by navigating to Help > Report a problem in the upper menu at the top of the screen. You may then include a brief description of the issue as well as any available screenshots you may have along with the data logs. Although we will investigate this issue further, we do not have an ETA on a resolution, and you will not receive a response through these submissions, as these are used purely for investigative purposes.

    Feel free to reach out with any other questions or concerns.

    Thank you,

    Quicken Jared 
  • Jim Ratti
    Jim Ratti Member
    Apparently this is an ongoing issue and there's already at least one thread/ticket started on it.

  • angus_fluffy
    angus_fluffy Member ✭✭
    any update on this - same issue on my end