Paycheck issues

Joanne H

I continue to have issues with the paycheck feature. Every time I restart quicken and it connect my quicken account, random paychecks that have been entered and cleared just disappear. The transfers to other accounts remain, but the source document disappears. Often times it goes back months. On December 31, I tied out all my accounts and ensured that quicken was correct. I created a good back up and then disconnected my online account.

When I go back into quicken, all is good, but it won't let me work if I do not have an account connected. But, as soon as I connect, it changes the balances - and is currently deleting paychecks from February 2022.

Called support and their answer was to create a new account from scratch. I have 25 years of data here and cannot really start over.

Has anyone else had these issues and been able to correct them?

mshiggins

Joanne H said:

When I go back into quicken, all is good, but it won't let me work if I do not have an account connected. But, as soon as I connect, it changes the balances - and is currently deleting paychecks from February 2022.

I am not sure what you mean by “it won’t let me work”. Can you explain in more detail what does or does not happen when you try to work with the disconnected account?