One Step says account deleted

ProBowler

Since the AmEx update, all new posts for AmEx went into Alliant Bank and into a Visa account. It took a while but I was able to fix that issue. However, One Step continues to say Alliant Bank has been deleted. It has not. Clicking on Fix It, then Update Now says the problem is fixed, but it is not. One Step still reports the accounts have been deleted and will not update.

Quicken Jared

ProBowler said:

Since the AmEx update, all new posts for AmEx went into Alliant Bank and into a Visa account. It took a while but I was able to fix that issue. However, One Step continues to say Alliant Bank has been deleted. It has not. Clicking on Fix It, then Update Now says the problem is fixed, but it is not. One Step still reports the accounts have been deleted and will not update.

Hello @ProBowler,   

We are sorry about this problem with accounts that are inaccurately said to be deleted. Thank you for looking to the Quicken Community for assistance. 

First, where is your current active data file located? You can check this anytime by navigating to File > Show this file on my computer... in the upper menu at the top of the screen. Make sure that your current active data file is located on your computer and not on an external drive or cloud-based storage service, as these locations can cause erratic behavior and even data damage.

Next, when you select the Alliant Bank account(s) from the Account List in the Tools menu at the top of the screen, then click the Edit button in the row associated with them, and navigate to the General tab in the window that appears, does all of the account information appear to be correct? 

Also, if you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

You may then add your Alliant Bank-associated accounts by navigating to the Add Account button in the Tools menu option in upper left-hand side of the screen, or in the more central, upper left-hand panel, denoted by the '+' symbol. Let us know if you see the same error message occurring in the test data file once this is attempted. 

I look forward to hearing about your results. 

Thank you,

Quicken Jared