American Express new download method does not parse transactions correctly

Travis S
Travis S Member ✭
in Download, Add/Update Accounts (Windows)
Since my American Express downloads switched to the new auth method, I have seen that the Payee / Memo parsing does not appear to be working correctly, i.e. everything ends up in the Payee.

Examples:
"Girl Scouts Of Eastelafayette Hill Pa"
"Weightwatchers.Com Xxx-xxx-2112 Ny"

All of each ends up in the Payee; nothing shows up in Memo. Is this expected or an issue to be addressed?
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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited February 22
    Travis S said:
    Since my American Express downloads switched to the new auth method, I have seen that the Payee / Memo parsing does not appear to be working correctly, i.e. everything ends up in the Payee.

    Examples:
    "Girl Scouts Of Eastelafayette Hill Pa"
    "Weightwatchers.Com Xxx-xxx-2112 Ny"

    All of each ends up in the Payee; nothing shows up in Memo. Is this expected or an issue to be addressed?
    Hello @Travis S,        

    We are sorry about this problem with changing transaction information. Thank you for inquiring about this here on the Quicken Community. 


    Can you tell us what Account Type is being affected by this issue, or is more than one involved? How many accounts are you making use of with American Express through online banking services? 

    I recommend submitting program log files by navigating to Help > Report a problem in the upper menu at the top of the screen. You may then include a brief description of the issue as well as any available screenshots (Note: these are especially helpful) you may have along with the data logs. Although we will investigate this issue further, we do not have an ETA on a resolution, and you will not receive a response through these submissions, as these are used purely for investigative purposes.

    I look forward to hearing more from you about this. 

    Thank you,

    Quicken Jared 

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