Downloading Discover transactions

I have seen many posts on this issue, but nothing that really solves the problem.
I have reauthorized my Discover card for online download. I have checked to see if Quicken is using Express Web Connect (it is). I am able to link accounts. Quicken appears to be connecting to Discover and looks like it is downloading transactions. Quicken says that it has been successful in its one-step update. However, when it is done, no transactions have come through.
What is going on?


  • Hello @spascetta,

    Thank you for contacting the Quicken Community, though I do apologize that you are also experiencing this error. 

    First, I suggest creating a test file and adding the Discover account(s) to see if it produces the same issue with no transactions downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 

    Please let me know how this goes, I look forward to hearing your response. 
    -Quicken Jasmine
  • cassel
    cassel Member

    Same issue, OSU connects but doesn't download transactions. Same result with new test account.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @cassel,

    Thank you for visiting the Community and telling us about your issue, though I apologize that you are experiencing this.

    Since the results in the test file are the same, at this point, we advise contacting Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
  • GeoMWat
    GeoMWat Member

    I am having the same issue and have been for several months. This is extremely frustrating!

  • Fletch200
    Fletch200 Member ✭✭✭

    +1 - just finished reading through plenty of CLOSED discussions on the topic, seems no one is able to get it working. Disconnected all 4 of my accounts, went through setup again, all 4 recognized and automatically mapped to the proper existing accounts - yet no data downloaded. If wouldn't be so bad if Discover supported the download of QFX files as an alternate. The ironic thing is that (until now) Discover has always been the most reliable and fastest download for me. Probably unrelated but on one account I had to adjust the opening balance AGAIN. Quicken at some point changed it from 0.00. But that happens with allot of accounts lately.

  • MVW
    MVW Member ✭✭
    Yep, add another user disappointed in the continuing discourse of One Step Updates failing to work as advertised and paid for. Looks like my Discover account isn't updating even though it says it did. Last update was in February. I did the Web Connect disconnect, reconnect thing and it did work. I wish they would fire the person that keeps breaking the stuff that works; it is getting old to have to redo stuff to keep it working.