Direct Connect issues

John Johnson

My two checking accounts that use direct connect, Commerce Bank and Regions Bank, have not been working right the past couple of days. When I try to update and download transactions I'm prompted to enter the passwords for both. The passwords have always been stored and I've never had a problem like this. When I enter the correct passwords manually the enter password popup keeps appearing. I know I'm entering the correct passwords. Since this is happening with two separate banks, I'm leaning towards this being a Quicken issue. Anyone else experiencing this?

John Johnson

Here are screenshots

Ray Cosner

Q asking for passwords to be re-entered was the first sign I got last summer of my Q password vault being wiped clean.  Suggest you check your password vault.

If your vault is empty, then restore from a backup file.

UKR

Ray Cosner said:

Q asking for passwords to be re-entered was the first sign I got last summer of my Q password vault being wiped clean.  Suggest you check your password vault.

If your vault is empty, then restore from a backup file.

Sorry to say that this is incorrect.

Bank passwords for banks using "Express Web Connect" are (and have been for quite some time) no longer stored in the Password Vault in your Quicken data file. The passwords are stored in a Quicken server instead.

Only banks using "Direct Connect" still have their passwords stored in the Password Vault.
The clue to where the password is located can be found in the images above. Notice the little golden key icon? And that indicates to me that both banks no longer use Direct Connect.

I would have expected that, while entering the password in the above screens, you also get a prompt whether to save the password or not.

I also do not know what the "Fill Passwords" link will do for you when clicked. Have you tried that?

Hoping for someone from Quicken to chime in here ...