Navy Federal Credit Union Ongoing Connection Problem

John Morgan
John Morgan Member ✭✭
in Errors and Troubleshooting (Windows)
I'm sure we'd all like an update to this issue that has been ongoing since November 2022 that @Quicken Jared was updating on this page until last month:

https://community.quicken.com/discussion/7922968/ongoing-1-17-23-navy-federal-credit-union-cc-505-105-or-cc-506-106#latest

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited February 25

    Hello @John Morgan,

    Thank you for reaching out to the Quicken Community.

    This issue is still ongoing per our internal system. The alert thread will be updated once more information is released or a resolution is reached.

    Have a wonderful day!

    -Quicken Jasmine
  • Bradzo6
    Bradzo6 Member ✭✭
    I have been having the same problem with Navy Federal Accounts. Very Frustrating!
  • Walt Burghardt
    Walt Burghardt Member ✭✭
    Problem recurred for me after update to R47.15 Build 27.1.47.15 - Not connecting to Navy Federal after 2 factor authentication is successfully completed. Quicken gives Connectivity Problems error page. If you select the "Update Now" button, it IMMEDIATELY returns, "Success", but this does not update accounts or correct the problem.
  • Walt Burghardt
    Walt Burghardt Member ✭✭
    Add - the Summary Page then returns the CC-506 error for all Navy Federal Accounts in the Quicken file. BTW - it does actually update some of the Navy FCU accounts despite the error. It would be great if this could be fixed (again)!
  • Steve@151
    [email protected] Member ✭
    Agree, I am new to Quicken and my NFCU account won't connect after two factor authentication.....error code FDP102 appears. NFCU say talk to Quicken..is there a work around?

    using Quicken for MAC subscription
  • dbrown300
    dbrown300 Member ✭✭
    Had to download the QFX files on the saving/checking accounts but that's available on certificates. Quicken needs to put more people on the problem to correct this issue!! Been way too long.
  • Beth Wetherbee
    Beth Wetherbee Member ✭✭
    I use Full View on the Fidelity website and it has also stopped working with Navy Federal, so I suspect that something is up on the NFCU end. Consider contacting Navy Federal and complaining. Maybe if they hear from enough of us they will do something about it. Here's the exchange I had with Navy Federal:

    Subject: Third Party Financial Institutions
    Navy Federal Response 03/12/2023 :
    Thank you for using Navy Federal's eMessaging Service. We appreciate your feedback regarding Quicken, and we will take your comments into consideration as we make enhancements to this service. Thank you for taking the time to send us your suggestion.

    Your Message 03/11/2023 : Thanks for your reply. I read all that on the FAQ. Given that the issue exists with so many third party applications (in my case Quicken and Fidelity Full View) it seems that this is something that NFCU needs to address. Again doing QFX downloads for all 10 of my NFCU accounts is untenable. NFCU doesnt have the equivalent of Fidelity Full View so using NFCU services is not an option. Please work with these third party applications so that NFCU data can be exchanged with them.

    Navy Federal Response 03/11/2023 :
    Thank you for your eMessage. You may experience issues with third-party sites or apps that pull information from your accounts across different financial institutions. Currently, members that allow third-party sites to access account information such as Mint.com, Quicken, Cash App, Venmo, Robinhood and Acorns may experience difficulties connecting to Navy Federal after activating 2-Step Authentication.

    Please contact Quicken for further assistance. They are available Monday through Friday, 8:00 AM PST – 5:00 PM PST, for all supported products at 1-888-311-7276​. You may also access your account information directly through our Online and Mobile Banking services. We regret any inconvenience this may have caused. We recommend checking your accounts directly through our mobile and online banking. Please let us know if you have further questions.

    Your Message 03/11/2023 : Since November 2022 I've been unable to use Express Web Connect in Quicken to download my NFCU transactions. Additionally, the Full View tool that I use on my Fidelity account is no longer able to connect with NFCU. Please resolve these issues as they are clearly on the NFCU end. Using the Quicken Web download for my 10 NFCU accounts is untenable. NFCU online services don't have anything comparable to the Fidelity Full View service. I love NFCU and would hate to have to switch to a different credit union so that I can use third party financial tools.

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