One step update issue

JonH83
JonH83 Member ✭
in Download, Add/Update Accounts (Windows)
I have been having an update issue for the last two weeks. I update accounts every Saturday - a routine I have. The one step update process runs, but every account, I have roughly a dozen, updates with 0 new transactions.

I have tried signing out of the account and then back in as shown in other threads. That did not help. It is not freezing up, just not providing any transactions.

Comments

  • JonH83
    JonH83 Member ✭
    I have R47.15
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited February 26

    Hello @JonH83,

    We are sorry about these issues with online banking services. Thank you for looking to the Quicken Community for assistance.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    • Navigate to Edit
    • Preferences...
    • Quicken ID & Cloud accounts
    • Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    • Follow the prompts to Sign Out
    • Sign back in using your Quicken ID (email) and password

    Let us know how this works, if you get the chance.

    Thank you,

    Quicken Jared

  • JonH83
    JonH83 Member ✭
    It looks like that worked. It still says 0 transactions, but there is a red flag next to the accounts with new transactions to accept in the register.
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited February 28

    Hello @JonH83 ,

    We are sorry about this problem with the ‘zero transactions’ indication still appearing, although I am glad to hear that some progress seems to have been made. Thank you for letting us know about your results.

    The One Step Update Summary is still showing you that ‘zero transactions’ were downloaded, even though you can now see transactions in the Accept Register? I want to make sure I am clear on what is happening. Where is your current active data file located? You can check this by navigating to File > Show this file on my computer… in the upper menu at the top of the screen. Make sure that your data file is located on the computer and not an external drive or cloud-based storage service, as these locations can cause erratic behavior and even data damage.

    I look forward to your response.

    Thank you,

    Quicken Jared

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