scanning issue

marklindat
marklindat Member ✭
in Errors and Troubleshooting (Windows)
My PDF scanned upside down in Quicken attachments but when I rotate and try to save it says the file is locked by another app right now so how do I get around that issue?

Comments

  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited February 26

    Hello @marklindat,

    We are sorry about this problem with editing attachments and error messages about other programs making use of a file. Thank you for looking to the Quicken Community for assistance.

    Where is the attachment file being stored? Is it located in a cloud-based storage application, such as OneDrive? If so, that could be a potential cause for a message such as this. Also, where is your current active data file located? You can check this by navigating to File > Show this file on my computer… in the upper menu at the top of the screen. Make sure that your data file is located on the computer and not an external drive or cloud-based storage service, as these locations can cause erratic behavior and even data damage.

    I look forward to your response.

    Thank you,

    Quicken Jared

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