Quicken STILL won't let me change the Link to Existing on Discover credit card

MintUserNew
MintUserNew Member ✭✭✭
in Download, Add/Update Accounts (Windows)

Three months later, the problem I describe here is still not resolved. I still can't click the dropdown menu to select the right Discover account to download.

https://community.quicken.com/discussion/7924382/quicken-wont-let-me-change-the-link-to-existing-on-discover-credit-card#latest

Discover is my primary credit card, so at this point, I'm not getting my $30 worth of Quicken subscription, for 3 months. They make it impossible to reach a real person to ask for $7.50 back.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @MintUserNew,

    Thank you for reaching out to the Quicken Community.

    We do currently still have an active alert regarding Discover users being unable to link to existing when reactivating their accounts. You may follow this link to access that alert where you can bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    For further assistance with your subscription and refunds, please contact Quicken Support directly. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize for any inconvenience in the meantime. 

    -Quicken Jasmine
  • MintUserNew
    MintUserNew Member ✭✭✭

    I finally had a chance to call Quicken Support and it was one of the most frustrating experience I have had. The agent kept telling me that if I had a problem, I should call technical support. I read to him from the active alert exactly the problem I was having and he continued to repeat that I should call technical support for my specific problem. He said there was absolutely, positively, no refunds, but kept asking me if I wanted to renew. When I asked if he could guarantee Discover would work, he kept coming back to needing to check the specific error message. When I read to him from the alert that it is not an error message, and started reading every update, he just kept going back to the need for me to identifythe error message and trying to get me to renew my subscription. I asked him if I should contact Eric Dunn directly since I found his home address online, and the customer agent didn't even know who Eric Dunn was.

    For someone who has used Quicken for 28 years, I'm pretty disappointed of what I perceive as how they value me and my ability to use Quicken.

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