Consistenly missing a transaction

There are two scenarios I've noticed where quicken will not include a transaction. I've reported one through the software where when selecting a category from the pie chart, 1 transaction will always be excluded from the list of transactions shown at the bottom. For example, if I drill into transactions 'Food' and there are two transactions for the time period, only one will be shown in the window. The total of the pie chart displayed is correct, but the transaction is still missing. If this category only has a single transaction, then no transactions are shown.

Also, in the Budget tab the direct deposit is missing from the total income 'actual' amount'. When clicking the 'Actual', the pop-up window shows the transaction and the total amount is correct. However, the budget screen amount is not showing correctly.

What does it take for these super simple items to be corrected? I can't believe that it's been like this for well over a year and has not been fixed. The only thing that quicken has over other budgeting options is the ability to create detailed sets of sub categories. Without these, I would not use this any longer.


  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭

    Hello @xlengthy ,

    We are sorry about these issues with missing transactions. Thank you for looking to the Quicken Community for assistance.

    Are you currently making use of any Hidden Categories? If so, is the Show Hidden Categories box in the bottom of the screen checkmarked? Also, are noticing that the transactions for ‘Food’ are missing in the Register, or Budgets?

    I look forward to your responses.

    Thank you,

    Quicken Jared