ONGOING 5/4/23 Optum Bank-HSA - "Quicken Cannot Connect Account" / CC-503/103
We are receiving reports that users trying to connect or update their accounts for Optum Bank-HSA are receiving a CC-503/103 error and cannot connect their accounts. This is due to the users being redirected to a different page to log in, and it causes the user to get the CC-503/103 error.
This has been escalated internally, though we do not have an ETA on resolution at this time.
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Thank you!
(Ticket #10077234/CTP-6004)
Comments
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UPDATE 3/8/23
We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.
Thank you!-Quicken Anja0 -
ONGOING 3/15/23
This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.
We apologize for any inconvenience and appreciate your patience.
Thank you!-Quicken Anja0 -
UPDATE 5/4/23
This is reportedly an intermittent issue. If you experience this, we advise waiting and trying again as the connection may be successful at a later time.
In the meantime, this issue is still considered ongoing and we do not have an ETA on resolution at this time. This Alert will be updated once more information, updates, etc become available.
Thank you!-Quicken Anja-1