ONGOING 3/15/23 Optum Bank-HSA - "Quicken Cannot Connect Account" / CC-503/103

Quicken Anja
Quicken Anja Moderator mod
edited March 15 in Alerts, Online Banking & Known Product Issues

We are receiving reports that users trying to connect or update their accounts for Optum Bank-HSA are receiving a CC-503/103 error and cannot connect their accounts. This is due to the users being redirected to a different page to log in, and it causes the user to get the CC-503/103 error.

This has been escalated internally, though we do not have an ETA on resolution at this time.

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Thank you!
(Ticket #10077234/CTP-6004)

-Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 3/8/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 3/15/23 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja

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