USAA Reauthorize Failure - new method for connection

cheeser
cheeser Member ✭
in Download, Add/Update Accounts (Windows)
Quicken is now asking me to reauthorize my connection to USAA due to some changes. I am using Windows 11 (64 bit) and latest version of Microsoft Edge (Version 110.0.1587.57 (Official build) (64-bit)))

When trying to reauthorized my connection, a new tab pops up in Edge, but I encounter the following error message:

{
"error": "invalid_request",
"error_description": "Validation error"
}

I have temporarily disabled the Edge popup blocker and Norton with no luck.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello All,

    Thank you for visiting the Community to report this issue, though I apologize that you are experiencing this.

    This known issue has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    Thank you!

    -Quicken Anja

Answers

  • TraKenn
    TraKenn Member ✭
    edited March 2
    I am getting this error when trying to reauthorize my accounts. Annoyed.
    {
    "error": "invalid_request",
    "error_description": "Validation error"
    }

    [Merged Post]
  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 2

    Hello @TraKenn,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Could you please specify the name of the financial institution you are experiencing this with?

    Thank you!

    [Merged Post]

    -Quicken Anja
  • TraKenn
    TraKenn Member ✭
    edited March 2
    USAA Federal Savings Bank

    [Merged Post]
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
  • cheeser
    cheeser Member ✭
    As the title states, this is for USAA. I submitted the Help>Report a problem to see if its resolved. As USAA is my primary bank, Quicken won't be usable if unable to synch with USAA via its new process.
  • Bill Sauter
    Bill Sauter Member ✭✭
    I am trying to reauthorize to update to the USAA EWC connection. I click Reauthorize and login on the next screen. This takes me to the Chrome screen that should allow me to reauthorize, but I receive this message
    "error": "invalid_request",
    "error_description": "Validation error" .
    I have tried multiple times with the same result. Has anyone else had this happen? Is there a way around this?
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello All,

    Thank you for visiting the Community to report this issue, though I apologize that you are experiencing this.

    This known issue has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    Thank you!

    -Quicken Anja
  • Col Lucky
    Col Lucky Member ✭

    I would encourage everyone to leave USAA banking… and let them know why. I've been having issues with them screwing around with the Pay Bills function in their web browser to improper account updates into quicken and now this recurring “reauthorizing” process. None of the other financial institutions I use suffer this kind of incompetence.

    My savings and credit cards are now with Capital One… USAA has become so poor in thier customer service I had to come to Quicken to find out what USAA has screwed up now. I've been with USAA for ~40 years… I'm leaving.

  • cheeser
    cheeser Member ✭

    I've had zero problems with the banking aspects of USAA, although mortgage and insurance is a different story.

    I'm more likely to stop using Quicken if they are unable to solve this problem unless they demonstrate the problem is truly due to USAA.

  • Vance Need
    Vance Need Member ✭

    I have reauthorized my USAA account four (4) times and Quicken is still asking me to do it again. I click to remind me later and it proceeds without reauthorization.

  • DLJRD
    DLJRD Member ✭

    I am getting the same thing: "The following financial institutions are transitioning to a difference connection method. To continue downloading information, please update the connection for the following: USAA Federal Savings Bank - p34vly8 - Reauthorize."

    Nothing happens.

  • docgenki
    docgenki Member ✭
    edited 7:29AM

    I appears there are various error messages experienced but bottom line, connection issues between USAA and Quicken. USAA says they can only deal with their side, they have adjusted to Quicken but Quicken changed their connection software as of Mar 1, 2023. Cant reach anyone at Quicken. TI have not been able to update for nearly 1 year. Hoping they can both talk and get their [soft]ware together

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