Capital One - add account

JimmyNaka
JimmyNaka Member ✭
in Download, Add/Update Accounts (Windows)
I am a new user and when I add a new account - Capital One - I try and log in and I get this message from the Capital One site.
"We're sorry, we hit a snag. Looks like something went wrong, but we're working on it
Give it another try in a bit."
I've tried for the past 3 days and still get the same message. Any input? Is this a known issue? I have 6 accounts from Capital One I'd like to connect with.

Comments

  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭

    Hello @JimmyNaka ,

    We are sorry about this problem with online banking services. Thank you for letting us know about this here on the Quicken Community.

    Is this occurring when you try to sign-in while updating your accounts? Also, is there any way you could provide screenshots of what you're seeing - with personal information redacted as necessary? You can follow the steps explained in this FAQ in order to do this. Also note that you may drag and drop your images into your comment in order to submit images, as well.

    I look forward to your response.

    Thank you,

    Quicken Jared

  • JimmyNaka
    JimmyNaka Member ✭
    It is occurring when I try to add the account. Quicken directs me to Capital One login site, I enter my login (correctly), and I get the message.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @JimmyNaka,

    Thank you for providing more information.

    Would you mind sharing a screenshot of the message you receive using the instructions provided in @Quicken Jared's previous response?

    We look forward to it.

    -Quicken Jasmine

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