Huntington Bank incomplete downloads

tmagail

On-going problem, it seems. I have 8 accounts with Huntington and have for years. All 8 used to download transactions but for the past few months only some accounts download. I have tried resetting and still no results. The account balance seems to be correct but no transactions. I have to go to the HNB website to download the transactions for at least three of the accounts. I know this was discussed in other posts in 2022. What's up?

Quicken Jared

Hello @tmagail ,

We are sorry to hear about these issues with online banking services. Thank you for asking about this here on the Quicken Community.

First, what connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

Also, when you navigate to Tools > Account List and click the Edit button for each of your Huntington Bank accounts, does the information in the General tab appear correctly?

I look forward to your responses, and hope to work with you further, if necessary.

Thank you,

Quicken Jared

tmagail

I am using Express Web Connect. Some days a couple of accounts come through, but it seems to change all the time. The info appears correctly on all of the accounts. I have noticed that when I d/l transactions from the HNB website some of the accounts get the pop-up that asks me if I want to create a new account or link to existing.

Quicken Jared

Hello @tmagail ,

We are sorry that this is continuing. Thank you for continuing to speak with us about this.

If you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted.

You may then add your Huntington Bank-associated accounts by navigating to the Add Account button in the Tools menu option in upper left-hand side of the screen, or in the more central, upper left-hand panel, denoted by the '+' symbol. Let us know if you see the same problem occurring in the test data file once this is attempted.

I look forward to hearing about what you see happening in the ‘test’ file.

Thank you,

Quicken Jared

tmagail

All of the accounts appeared and the online balances are correct. (Of course, the d/l'd items aren't tallying, but that seems to happen with new/changed accounts and history.) Looking forward to hearing what this means for the existing file.

Quicken Jared

Hello @tmagail ,

We are sorry about this problem with online banking balances that is continuing in the original data file, although the information from the test file will be helpful to us.

I recommend navigating back to your original data file by going to File > Open Quicken File… then saving another backup and proceeding through the steps listed below, in order:

• Navigate to Edit
• Preferences...
• Quicken ID & Cloud accounts
• Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
• Follow the prompts to Sign Out
• Sign back in using your Quicken ID (email) and password

Let us know how this works, if you get the chance to check back in with us about this.

Thank you,

Quicken Jared

tmagail

I've watched this for a few days now. When I sign out and sign back in all of the accounts update, but then it goes back to only updating a few. I noticed on the OneStep Update recap at the end of the update that Huntington only lists "3 accounts upadted." When I do it on my "test" file it says 8 accounts were updated. Argh!