Online balance is including pending/processing transactions

kg7

Howdy. My Quicken register is now displaying an online balance that includes pending/processing transactions, such that my online balance and ending balance no longer match each other. It didn't previously do this.

Is this a bug? If not, how do I get my register to download/display pending transactions so that I don't have to log in to my online banking to verify my pre-pending transaction ending balance.

I am running the latest version of Quicken Starter Edition.

Thanks!

Quicken Anja

Hello All,

Thank you for taking the time to report this issue here in the Community, though we apologize that you are experiencing this.

This issue has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello @kg7,

Thank you for reaching out to the Community, though I apologize that you are experiencing this issue.

Could you please specify the name of the financial institution you are experiencing this issue with?

Thank you!

NotACPA

The Online Balance is downloaded from your bank. ONLY the bank can fix this

Ken B.

Actually, this happens with Quicken updates... Yes the bank has pending transactions, but prior versions of Quicken would not include the pending transactions in the balance... It's happened before and they backed it out... And now it is back... I've used Quicken for over a decade and this has just started to occur more frequently in the last 6 months of updates. I have the same issue with my Bank of America account...

Studpup

Following! I have this problem with several accounts. Periodically after not using the debit card for a few days, the account then reconciles. For busy accounts (camden national and nasa fcu), I log in to the bank's website and get last night's ending balance, then reconcile. Would love to know other options!

Quicken Anja already asked which institution, but also, is this problem because of pending debit card charges or pending billpay/transfers?

Before quicken, I assumed each bank account simply had a “balance”. Now I've learned about how many balances there really are!

win 10/q 27.1.47.15

Ps56k2

We usually ask two questions….
and if not answered,
makes it difficult to carry a discussion on the topic posted.
1 - what institution - as some have started sending “pending” transaction info, which messes with the balances
2 - what version of Quicken … Help —> About Quicken -

Ken B.

So yes, this is annoying and Quicken should fix it... (1- Bank of America, in my case & 2) Deluxe R47.15, Build 27.1.47.15

But I think I figured out a workaround... When the online balance includes pending transactions, enter the pending transactions into the register manually and reconcile as if they have already cleared.

Then when the pending transactions at the bank "catch up" and get downloaded, go back to the original ones you manually entered and previously reconciled against, put them back into "unreconciled" / "uncleared" status.

Then select each one of the manually entered transaction and "match to downloaded transaction" (an option when you click on the "uncleared" column). That will merge them into a single transaction that you can then re-reconcile against and everything balances.

A pain, but it "fixes it".

kg7

@"Quicken Anja" I noticed it on my Bank of America checking accounts. At present those are my only accounts in Quicken with pending transactions. I’m running the latest version of Quicken Starter.

Gopher651

> @NotACPA said:
> The Online Balance is downloaded from your bank. ONLY the bank can fix this

I have never seen a pending transaction listed in the online balance on the bank's website. The transaction list does have a projected balance that includes pending. Quicken then must be downloading the projected balance or calculating the online balance. I assume people seeing this have verified what the bank's website reflects?
Processing is included in online balance on the bank's site.

Studpup

https://community.quicken.com/discussion/comment/20343671#Comment_20343671

If you have $5 in your checking account and go make a $1 purchase, some banks report the “balance” now as $4, even though the transaction hasnt posted to your account, so quicken doesn't know about it and won't for a day or two until the bank posts the transaction. This leaves Quicken unable to reconcile the account. In my opinion, it's really up to the bank to make sure they report the ledger balance after all posted transactions, ignoring any pending debit or billpay transactions.

kg7

In my experience, online balance in quicken reflects the true balance of the account without considering pending transactions. That has changed for me as of yesterday. I am not seeing an online balance in quicken that includes pending transactions, but quicken does not pull down the pending transactions along with the completed ones. So online balance and ending balance do not match. Manually entering pending transactions defeats the purpose.

So my original question was: is this a bug, or can I cause quicken to show me the pending transactions too?

Thanks.

Gopher651

As I asked previously, what balance does your bank show on their website? That would be the first thing I would've checked. I cannot vouch for all banks but I have never seen BoA online balance include pending transactions. Maybe you are thinking of "available balance"? Processing yes, pending no. Since Quicken does not download processing transaction, I've seen that difference in online balances.

kg7

@Gopher651 Are you suggesting that something changed with Bank of America, and Quicken is simply reflecting that?

Gopher651

> @kg7 said:
> @Gopher651 Are you suggesting that something changed with Bank of America, and Quicken is simply reflecting that?

I am saying if BoA online balance on the web does not reflect pending transactions, then the comment made earlier that only the bank can change is incorrect or Quickens balance would not include them. Quicken changed the online balance. To me Quicken "online balance" should match the bank cleared/processing at the last update day/time.

q_lurker

@Gopher651 wrote:

I assume people seeing this have verified what the bank's website reflects?

What the bank's website shows for some balance does not have to correspond with the Online Balance information the bank is sending to Quicken. It is still a reasonable question that the user should check but a fail on that checkpoint does not put the bank in the clear.

mshiggins

The same issue is also being reported with USAA today which recently switched to EWC+. Seems to indicate EWC+ is the culprit.

rydogg1

Seeing this for BOA like others. Online balance is including unclear transactions. Very annoying for tracking balances/reconciliation

Quicken Anja

Hello All,

Thank you for taking the time to report this issue here in the Community, though we apologize that you are experiencing this.

This issue has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.