Quick Pay Bill Pay failure not fully cancelling register transaction
Stripedbass411
Member ✭✭
Quicken Premier for Windows Version R47.15 Build 27.1.47.15
Quick Pay register transactions that are automatically canceled do to internal QP failures (see "Payment_Status.jpg") are not cancelling the split-transaction entries.
Problem:
When Quicken cancels the QP transaction the payment amount is removed from the register itself (see "PaymentRemoved.jpg") but the underlying split-transaction entry amounts remain in the split-transaction rather than also being removed (see "SplitTransactionDetail.jpg").
If an account was used as a split-transaction category then this account also retains the original QP amount (see "SplitTransactionAcount.jpg") causing the split-transaction account to become out of balance.
When a QP failure occurs Quicken needs to remove the payment amounts from both the transaction and all split-transaction entries.
Work Around:
A work around is to manually zero out each split-transaction entry after it is known that the QP transaction failed.
Quick Pay register transactions that are automatically canceled do to internal QP failures (see "Payment_Status.jpg") are not cancelling the split-transaction entries.
Problem:
When Quicken cancels the QP transaction the payment amount is removed from the register itself (see "PaymentRemoved.jpg") but the underlying split-transaction entry amounts remain in the split-transaction rather than also being removed (see "SplitTransactionDetail.jpg").
If an account was used as a split-transaction category then this account also retains the original QP amount (see "SplitTransactionAcount.jpg") causing the split-transaction account to become out of balance.
When a QP failure occurs Quicken needs to remove the payment amounts from both the transaction and all split-transaction entries.
Work Around:
A work around is to manually zero out each split-transaction entry after it is known that the QP transaction failed.
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