Five Days working through One Step Update; now this...

ALFAGold

Quicken for Windows ver 47.15 Build 27.1.47.15. Encountered multiple problems with One Step Update (OSU) for Schwab, USAA, NFCU, Golden 1 all of the accounts. Over last 5 days I fixed all of those and have OSU working again. EXCEPT when I updated USAA Federal Savings Bank, specifically the Checking update gave me back all of my data entries for deposits and payments as the reverse. So a Payment (debit or EFT) is added to the funds total and Deposits (Pensions) are subtracted from the funds total. Now my Quicken Account for USAA bank is showing -$213,022.95 as the Opening Balance and every other deposit and payment subtracts or adds from there till the present.
It is not happening in any other USAA account nor any other of the financial institutions I have reconnected with via One Step Update.

I deactivated USAA OSU from all of the accounts and tried again; with a new backup copy of the file before the corruption. Same thing happened; only checking is debiting deposits and crediting payments? Anyone else with this problem or any solutions out there??

Quicken Jared

Hello @ALFAGold ,

We are sorry about this issue with the valence of transactions being reversed. Thank you for inquiring about this here on the Quicken Community.

To be clear, the transactions are being listed as having negative amounts now, correct? What type of accounts are these (credit, investment, corporate cards, etc)? Also, how many accounts are you operating with USAA?

I look forward to your answers.

Thank you,

Quicken Jared

mshiggins

@ALFAGold you said “Now my Quicken Account for USAA bank is showing -$213,022.95 as the Opening Balance”.

Quicken changing the amount of the opening balance transaction is a commonly reported issue here. Change the amount of the opening balance transaction to the correct amount. Then note the correct amount in the memo so it will be easier to fix if the problem happens again.

mshiggins

Here is one of the many discussions on Quicken changing the amount of the opening balance transaction:

https://community.quicken.com/discussion/7913618/quicken-changes-opening-balance-for-no-reason-and-without-a-notice

ALFAGold

Quicken Jared,

See my answers below your inquiry.

ALFAGold

> @Quicken Jared said:
> Hello @ALFAGold ,
>
> We are sorry about this issue with the valence of transactions being reversed. Thank you for inquiring about this here on the Quicken Community.
>
> To be clear, the transactions are being listed as having negative amounts now, correct? What type of accounts are these (credit, investment, corporate cards, etc)? Also, how many accounts are you operating with USAA?
>
> I look forward to your answers.
>
> Thank you,

> TO: Quicken Jared

To answer your questions: first, the " individual transactions" are not listed as "negative" meaning they show up as "red" debits; they remain black but as the dollars are subtracted from the previous total the balance changes to "red" when my deposits are subtracted. Second, the account with the problem is my primary checking account with USAA. Third, I have 4 accounts with USAA, one checking, one savings, and two credit card.
The only thing I can attribute to the issue is the checking account is the only one that has been archived with the "year end" feature. I have only used this year end archive feature a couple of times. No other account in my entire Quicken file has ever been "archived" using the "Year End" feature!
Thanks for the inquiry.
ALFAGold