Schwab error CC-501 (resolved)

will66pu

Quicken unable to connect to Schwab this morning in all accounts. Steps suggested by QUicken to resolve a 501 error do not work. No Schwab account login information has changed, so login credentials are correct, Does anyone have information on this issue?

becicadoc

I am unable to update 4 different Schwab accounts this morning. No changes have been made in the signin data.(cc-501 error)

Tom Young

All I can add here is “me too.” I'll give it a day to see if it gets straightened out before dealing with Quicken support.

Chris Schwark

Same problem here too. Tried to update 3x this morning and all other accounts (at other places) updating fine. Frustrating, but probably just another wait and it will (hopefully) fix itself. Unfortunately, Quicken often seem to never figure root causes, they just wait with the rest of us.

rbridges01

Anyone receiving 501 error on Schwab live update?

misdavis

Same problem here.

Tom Young

Yes they are.

https://community.quicken.com/discussion/7930942/schwab-501-error-on-quicken-server

rbridges01

same here

SoggyGeek

Me Too!

Quicken Jared

Hello everyone,

I am sorry to hear that you are being affected by these issues with online banking services. Thank you for reaching out about this here on the Quicken Community. 

I recommend submitting program log files by navigating to Help > Report a problem in the upper menu at the top of the screen. You may then include a brief description of the issue as well as any available screenshots you may have along with the data logs. Although we will investigate this issue further, we do not have an ETA on a resolution, and you will not receive a response through these submissions, as these are used purely for investigative purposes.

Feel free to reach out with any other questions or concerns.

Thank you,

Quicken Jared

ronperk

Schwab transaction downloads are generating a CC-501 error. I tried deactivating and reactivating the account. This message came up: {"error":"invalid_request","error_description":"Unauthorized caller"}

Myles Perrour

Same problem here. Again.

dalehawaii

Thanks for asking this question; I'm getting the error, too.…This saved me time from having to do unnecessary debugging.

dalehawaii

Thanks for asking this question; I'm getting the error, too.…This saved me time from having to do unnecessary debugging.

retird

Might be beneficial to contact Schwab Tech Support. They may have a log-in issue. Their tech support folks helped me a few times.

Quicken Jared

Hello everyone,

We are sorry about this issue with online banking services and the CC-501 error messages continuing.

An Open Alert has been posted regarding Charles Schwab accounts and error messages of this kind. You can follow the link here for any additional information and all future updates. We do not have an ETA regarding a resolution, although we hav teams working on the issue. We thank you for your patience, and we apologize for the inconvenience.

I hope that this is helpful.

Thank you,

Quicken Jared

ronperk

I just talked to Schwab Tech support. They are now aware of the problem. Hopefully it will be figured out soon.,

dalehawaii

Appears to be working fine for me today (3/7/23). Thanks!

dalehawaii

Was working earlier today, and now it's down again. Bummers.

ronperk

Problem is back! Getting a partial transaction download then the error message CC-501 comes back.

mitch.trumpetwin

I have it too….

rick_larson

Same problem here with Schwab.

rick_larson

By the way, Schwab website was wonky earlier today. I was on their website and some of the bond trading features just were unavailable and the wait on phone support was over 20 minutes. Wondering if this on Schwab's end????

Kmcaustin

same problem here for past 3 days…

pkeegan

Same problem for me for the past few days.

John_L

Same here for 5+days. Will watch for resolution