USAA Reauthorization not linking accounts correctly

The USAA reauthorization is trying to link my Quicken account for USAA CC to a USAA savings account that I do not have linked for download. I have been downloading this CC for years and now it will not relink. The selection box does not show up for the CC does not let me pick what to link to -- it only says download or do not download. If I select, "download" it sets up a new account for that CC, but I already have a Quicken account set up for that CC. For now, I just didn't update and am inputting everything manually. How can get the to recognize the accounts correctly?


  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @E Eagle,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Before you begin any troubleshooting attempts, we first advise saving a backup.

    Then, I suggest that you please deactivate all of your USAA accounts. Please, follow the steps found in this support article to deactivate. Once deactivated, attempt to reconnect the accounts through Add Account, by navigating to Tools > Add Account..., search for your Financial Institution name, and follow the prompts to connect. Once your account(s) have been found, see if it will now allow you to link them to the correct existing accounts you have already set up in Quicken.

    I hope this helps!

    -Quicken Anja
  • Cindy RM
    Cindy RM Member

    I have been following the on-screen instructions multiple times (every time I try to download transactions), and every time, a new error is introduced, so my multiple accounts at multiple banks are getting mixed up. It's maddening. I just tried this deactivate/reactivate for one of those, and it is now adding my VISA transactions to a checking account at a different bank. This is the kind of thing that periodically makes me almost give up on Quicken, but I figure out a workaround and soldier on. Poor form, Quicken!