Cannot add new Citibank accounts in 2023

tamashi
tamashi Member ✭✭
in Download, Add/Update Accounts (Windows)
Has anyone else had trouble adding accounts from Citibank? I'm getting a CC-503 that indicates my credential are incorrect. Yet I am able to login to Citibank's online website.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @tamashi,

    Thank you for reaching out to the Quicken Community.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. 

    I look forward to your response!

    -Quicken Jasmine
  • tamashi
    tamashi Member ✭✭
    edited March 10
    I was having issues with my current Quicken file. So ... I created a brand new file. Then I tried 2 different citibank login ID's. Both get the same error message. Of course I verified both login ID's at Citibank.com website ... the login credentials are correct.
    Rgds,
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @tamashi,

    Thank you for providing more information.

    Due to this issue occurring in both your test file and your main file, we recommend that you reach out to Quicken Support directly for further assistance.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine
  • tamashi
    tamashi Member ✭✭
    Quicken Support said it's Citibank's issue. Citibank says everything looks find on their side and it's a Quicken issue.

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