UPDATED 4/8/23 Fidelity NetBenefits - Duplicate Securities

Quicken Anja

We have encountered an issue with Fidelity NetBenefits. Users affected by this issue will see their securities in accounts being duplicated. Duplicate securities will have a 2 at the end. Not all users may encounter this but if you do, please be advised that we are working with Fidelity to correct this issue.

At this time, we do not have an ETA on resolution.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #10099840)

Quicken Anja

UPDATE 3/16/23

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 3/23/23 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

UPDATE 4/8/23 

This has been resolved by Fidelity, to correct duplicate securities, do the following:

Go to Window menu > Securities

Select both the OLD security and NEW (the duplicate) the Merge Security option will appear.

Once on this window (sample image below) select the OLD security, the one without a 2. This will delete the dup security and move the transactions over.

If you prefer to have assistance going through this process, you can reach out to Quicken Support directly. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

We apologize for any inconvenience.

Thank you!