2 years of data disappeared after reauthorizing 2 accounts

Dtinen
Dtinen Member ✭✭
in Errors and Troubleshooting (Windows)
A few weeks ago I was updating accounts in Quicken when I got a popup saying that a bank account and a credit card needed to be reauthorized for download. I followed the instructions and did the reauthorization, and then downloaded recent transactions.

BUT...
looking back after noticing balance discrepancies, ALL TRANSACTIONS in ALL ACCOUNTS from the end of July, 2019, to the end of July, 2022 had vanished! (this is in March 2023). All transactions before and after that period seem to still be there.

I did a File/Validate and Repair operation (holding down CTRL-SHIFT to bring up the "supervalidate" option, but they're still gone, it didn't find the hundreds of missing transactions.

I opened an earlier (renamed) backup and phew, they're all still there. But how could this happen, especially to other accounts? What can I do to make sure this doesn't happen again?

Operating Windows 10 Home, Quicken version R47.15.

Comments

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @Dtinen,

    Thank you for reaching out to the Community and letting us know about this. I'm sorry to hear that happened and am glad you were able to recover the data from a backup. Has this happened every time you try to reauthorize, or were you able to reauthorize without issue in the restored backup? Was there anything else that happened around the time the data went missing, such as a power outage, power surge, or computer crash? Do you keep your Quicken file on the C: drive, or is it stored on a different drive? Do you have it synced with any cloud services such as OneDrive or Dropbox?

    Thank you.

    Quicken Kristina

  • Dtinen
    Dtinen Member ✭✭
    This only happened once; we haven't done anything with the file since checking it for last year's transactions, so we haven't updated until we get a paper printout of everything, so we don't lose something.
    Nothing unusual was going on at the time, no crash, or surge. Didn't notice the issue until opening the file the next time and seeing weird balances. The .QXF file is on the C: drive, which is an SSD. It is not synced with any cloud services.
  • Dtinen
    Dtinen Member ✭✭
    Also, we did the usual Microsoft diagnostics and found nothing wrong.
  • Dtinen
    Dtinen Member ✭✭
    We won't know about the reauthorization (whether the initial one worked) until we download transactions again. Will let you know.

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