One Bank Two Credit Card Logins - Can't Update Both

Howward
Howward Member ✭
in Download, Add/Update Accounts (Windows)

Both my wife and I have credit card accounts with Chase. I want to download transactions from both accounts. However, it seems that I can have only one account activated at a time - transactions from one will download and I get a message that the other does not exist on Chase. I then need to Deactivate the first account and Reactivate the second account. It's very inconvenient! I believe this is a glitch with Express Update.

How can I download transactions from both accounts more conveniently?

Tagged:

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Howward,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
  • MikeCJ
    MikeCJ Member ✭

    Same issue here

  • Howward
    Howward Member ✭

    I've attempted to send this report twice, both times receiving message "Unable to send report to Quicken, please try again." Are there constraints on sending?

Categories