ONGOING 3/24/23 USAA - Transactions not downloading "Category Pending"

Quicken Janean
Quicken Janean Administrator, Moderator admin
edited March 24 in Alerts, Online Banking & Known Product Issues

We have been receiving contacts from customers that their transactions are not downloading although they have cleared on the Financial Institution's website. However, we have noticed that some of these transactions show as "Category Pending".

If you are experiencing this, and if the transactions show as “Pending Category” on your Financial Institution's website; this means the transaction has not fully cleared. Please know that the transactions will download as soon as a category has been assigned to the transaction.

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Thanks!
(Ticket #10102740)

-Quicken Janean

Quicken Janean

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  • Quicken Janean
    Quicken Janean Administrator, Moderator admin

    UPDATE 3/17/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Janean


    Quicken Janean

  • Quicken Janean
    Quicken Janean Administrator, Moderator admin

    ONGOING 3/24/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Janean

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