Is it Quicken or is it USAA (Very slow)

RJPatton
RJPatton Member ✭✭
in Download, Add/Update Accounts (Windows)
Since USAA updated its download protocol at the beginning of the month it takes 5 minutes (I timed it) for Quicken to download transactions. Who do I go to complain about it? I can start Quicken and brew a cup of coffee before it is finished.

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @RJPatton,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. Do you experience this slowness when completing a One Step Update or with individual account updates? Do you receive any error codes or messages? Do transactions download as expected?

    I look forward to your response.

    -Quicken Jasmine
  • RJPatton
    RJPatton Member ✭✭
    I no longer have the option of downloading individual accounts. All four of them are downloaded in one fell swoop. There are no error messages, and everything downloads properly.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @RJPatton,

    Thank you for providing more information.

    We do currently have an active alert regarding users experiencing slowness and freezing when performing a One Step Update. You may follow this link for further information.

    I do apologize for the inconvenience in the meantime.

    -Quicken Jasmine

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