Deleting/Resetting/Deactivating an account and Windows locks up

Seattle Wins
Seattle Wins Member ✭
in Errors and Troubleshooting (Windows)

I am trying to delete some old accounts that are Bank of America accounts (not longer have user id or passwords). Via Tools>Account List> Edit (next to specific account) > Delete account or Deactivate or reset or close account. When I do any of these I have to force close Quicken. Any Ideas why this would be happening? And any ideas to fix.

Related, duing updating acounts it says that I need to reauthorize these same old accounts. But I cant because it locks up and also i no longer have online access to them.

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Answers

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @Seattle Wins,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    After you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    Quicken Kristina

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