Cannot login

ronk11

My Quicken was corrupt so I removed it and downloaded from your website.
It loaded fine brought up my last saved backup (only a few months old).
It asked the password to my backup file and seem to login fine.

It showed the screen I am familiar with and then quickly pops up the Quicken login screen. I have never seen it asking for this before.
Given the same credentials that I used to login to my Quicken account via the web.
But consistently gives me "invalid credentials".

Please help.

Ps56k2

what version … Help - About Quicken

Where are you located … US, etc

FOLARIN45

I am using Quicken Windows - Home (Business And Rental)

found that i could no longer login

kept on getting error message  "invalid credentials".

kindly help

Greg_the_Geek

@FOLARIN45, where are you located? Are you using a VPN?

FOLARIN45

no i am not using a vpn

Greg_the_Geek

Again, where are you located?

FOLARIN45

I am in the uk

FOLARIN45

visiting NIgeria at the moment

problem started before i left UK

Greg_the_Geek

Unfortunately, Quicken is only supported in the US and Canada. You might try a VPN to a US IP address.

ronk11

https://community.quicken.com/discussion/comment/20346551#Comment_20346551

I am running Quicken deluxe on Windows 10.
US – MN, no VPN

It also bothers me that completely removed Quicken then rebooted.
I then load the version downloaded from Quicken and try to run it.
Kaspersky removes it saying I have a Trojan...

Greg_the_Geek

It's a false positive from Kaspersky. Try pausing Kaspersky and then installing or running Quicken.

ronk11

Thank you for that Greg.

Yeah I paused/disabled Kaspersky and was able to load and run it with no problem.
But then it wants me to login with the credentials of my backup file, no problem.
The initial, I'll call it "Dashboard" screen comes up and then Quicken login.
That's what I can't get past, usually some message like "Oops something failed try again in 1 hour"
That is not the exact message, but close.

Greg_the_Geek

It sounds like the Kaspersky firewall is blocking Quicken.

ronk11

Thanks again Greg for these quick responses.
I work in tech support, probably similar to you.

I will certainly give that a try over lunch or possibly tonight after work.
Thanks for your time

akula34

No, there is a problem with the Quicken Authentication System. I cannot access Quicken for Windows, Mac or Web. I'm in the US and haven't changed my password and it's stored in Bitwarden.

Fix this Quicken. This is why people dislike Cloud services, especially with no failover.

Greg_the_Geek

FWIW, I'm not having any problems signing in.

ronk11

I still cannot get anywhere! I made sure Quicken was removed.
I paused Kaspersky's, disabling firewall VPN etc.
Load Quicken – No errors
Initial login – No problems

Quicken login – same issue
Just to be clear, I am using the same credentials that I use when logging into Quicken website.
Such as monitoring my subscriptions, downloading, etc.

I've attached 3 screenshots showing my initial login, then my Quicken login, then the error

ronk11

One more piece of information.
I put in my proper credentials and I get this "oops…" Message.
If I put in wrong credentials I get "invalid credentials" message

If this even matters???