Cannot connect any accounts to Quicken even in a new file

Mark452
Mark452 Member ✭✭
edited March 17 in Download, Add/Update Accounts (Windows)
Over the past couple of years, I've had a lot of problems connecting accounts and/or update issues. I decided to start a new file from scratch as a test, expecting it to be free from any errors or problems. Of 11 accounts, I was only able to connect to a financial institution through a direct connection and to one of my credit card accounts. I can't connect hardly any account anymore, much less update anything. I get errors such as CC-503 and CC-929. I'm now starting fresh again with a blank file, hoping to get advice.

I've already tried just about everything. I've signed out and then back in as a new user. I can't even add my main bank account, which I never had problems with before. I do know all my credentials, username and password for every account and can sign into each through my browser. I spoke to Quicken rep, who was no help and gave me every reason why accounts couldn't be added, like too many attempts, throttling, issues with institutions. Unacceptable! Can anyone help? I'm seriously thinking of dropping Quicken all together after 30 years.
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  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @Mark452,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Are you using a work computer or personal computer when trying to connect? Do you use a VPN, firewall, proxy, or antivirus?

    Also, if you've waited the hour, logged out and back in again and those CC-929 errors are still happening after you've done that, you would need to reach out to our phone support so they can escalate if appropriate. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you.

    Quicken Kristina

  • Mark452
    Mark452 Member ✭✭
    Hi Kristina,

    Thank you for contacting me. I'm using a personal computer. I'm only using Windows security and no 3rd party antivirus. I don't have a VPN, proxy or special firewall. Before, I never had a problem with Quicken.

    I tried to connect accounts again today, but the same thing happened. I will call again. Hopefully, it will get escalated to someone who knows something. I was very displeased with the advice and excuses from yesterday. Thank you.

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