AIG/Valic/Corebridge not downloading account info to Quicken

Alan Bernstein

Once again, there seems to be an issue with Quicken not processing AIG/Valic/Corebridge account information. I have gotten a "general error" for the past 4 days. Anybody else having this issue?

Quicken Anja

Hello All,

Thank you for reaching out to the Community and reporting this issue here, though we apologize for any inconvenience this has caused.

This has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

Quicken Anja

Hello @Alan Bernstein,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you don't mind, could you please provide a screenshot of the error you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

cbit

I'm getting the same error. The problem comes and goes. I'm attaching a screenshot.

Alan Bernstein

Screenshot of Valic error

Alan Bernstein

Screenshot

Jim

also been getting error code 301 since march 10

gbell64

Same here

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue and add to this discussion, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation and add "Attn: CTP-6195" to the title/subject line. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CTP-6195)

dmblackburn

Same issue. Please fix this recurrent and annoying problem. Will again send a screenshot. No response from the last one.

Lanka

Same issue here. Did talk to Corebridge tech support so know they are aware of the problem.

gbell64

added my info via submit a problem

Lanka

Just submitted error report also.

Psi5

+1 on ths issue. I emailed Corebridge support and while the auto-response promised a reply w/in 24 hours, nothing. Will submit an error report to Quicken too.

Quicken Anja

Hello again,

Thank you for taking the time to report this issue here in the Community, though we apologize that you are experiencing this.

While this issue is also being investigated internally, our teams do still advise that you review this support article regarding error OL-301 and reach out to the financial institution to report this directly with them as the issue appears to be on their end. Unfortunately, we at Quicken do not have access to the financial institution servers in order to resolve this.

We apologize for any inconvenience! Thank you.

gbell64

I reported the error to Valic, via their online contact form.

Mpays

I have the same issue. I did notice that the web address on which you log in has recently changed.

larryf105

I am also unable to connect to AIG-Valic for the last week due to this error

We were unable to connect to AIG Retirement Services - VALIC. This is usually a temporary Issue. General Error (Error Code: 2000)

Crunk

I am in same boat. Bummer

InnovateMoore

For the last week, AIG/VALIC gives a generic error on download. I can log into the website fine and a reset did nothing. Anyone else seeing this issue? Have a fix?

LexLuthor

Same error here for about the same timeframe

LexLuthor

Same issue here. I used report a problem in quicken to report this too

gbell64

Might be helpful if everyone hits up Valic as well.

https://myaccount.valic.com/client/app/securecommunication

enikon

Same error. Just adding my name to the list.

WStan1960

same error…

davidwhood

Same. Valic seems to have chronic issues with Quicken. I wonder if the Corebridge rebrand is causing issues but this has been going on way too long. And probably Valic's fault.

JJR23

Same Problem with

Kenneth Allred

I am having the same issue with AIG/VALIC/Corebridge.

gbell64

Hopefully all of you are contacting AIG/VALIC/Corebridge as well.

https://myaccount.valic.com/client/app/securecommunication

Quicken Anja

Hello All,

Thank you for reaching out to the Community and reporting this issue here, though we apologize for any inconvenience this has caused.

This has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

Alan Bernstein

I should note that I AM able to access Valic updates to several other businesses --- for example, I have a Chase Visa card and a USAA Visa card. Both of those accounts offer online status of 'outside accounts.' Valic info comes up immediately on those platforms; hence, it seems to be, at least in part, a Quicken issue we are dealing with.