AIG/Valic/Corebridge not downloading account info to Quicken

Once again, there seems to be an issue with Quicken not processing AIG/Valic/Corebridge account information. I have gotten a "general error" for the past 4 days. Anybody else having this issue?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello again,

    Thank you for taking the time to report this issue here in the Community, though we apologize that you are experiencing this.

    While this issue is also being investigated internally, our teams do still advise that you review this support article regarding error OL-301 and reach out to the financial institution to report this directly with them as the issue appears to be on their end. Unfortunately, we at Quicken do not have access to the financial institution servers in order to resolve this.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Alan Bernstein,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you don't mind, could you please provide a screenshot of the error you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
  • cbit
    cbit Member ✭✭
    I'm getting the same error. The problem comes and goes. I'm attaching a screenshot.
  • Alan Bernstein
    Alan Bernstein Member ✭✭
    Screenshot of Valic error
  • Alan Bernstein
    Alan Bernstein Member ✭✭
    Screenshot
  • Jim
    Jim Member ✭✭
    also been getting error code 301 since march 10
  • gbell64
    gbell64 Member

    Same here

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 16

    Hello All,

    Thank you for taking the time to visit the Community to report this issue and add to this discussion, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation and add "Attn: CTP-6195" to the title/subject line. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CTP-6195)

    -Quicken Anja
  • dmblackburn
    dmblackburn Member

    Same issue. Please fix this recurrent and annoying problem. Will again send a screenshot. No response from the last one.

  • Lanka
    Lanka Member ✭✭
    Same issue here. Did talk to Corebridge tech support so know they are aware of the problem.
  • gbell64
    gbell64 Member

    added my info via submit a problem

  • Lanka
    Lanka Member ✭✭
    Just submitted error report also.
  • Psi5
    Psi5 Member

    +1 on ths issue. I emailed Corebridge support and while the auto-response promised a reply w/in 24 hours, nothing. Will submit an error report to Quicken too.

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello again,

    Thank you for taking the time to report this issue here in the Community, though we apologize that you are experiencing this.

    While this issue is also being investigated internally, our teams do still advise that you review this support article regarding error OL-301 and reach out to the financial institution to report this directly with them as the issue appears to be on their end. Unfortunately, we at Quicken do not have access to the financial institution servers in order to resolve this.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
  • gbell64
    gbell64 Member

    I reported the error to Valic, via their online contact form.

  • Mpays
    Mpays Member

    I have the same issue. I did notice that the web address on which you log in has recently changed.

  • larryf105
    larryf105 Member

    I am also unable to connect to AIG-Valic for the last week due to this error

    We were unable to connect to AIG Retirement Services - VALIC. This is usually a temporary Issue. General Error (Error Code: 2000)

  • Crunk
    Crunk Member

    I am in same boat. Bummer

  • InnovateMoore
    InnovateMoore Member ✭✭
    For the last week, AIG/VALIC gives a generic error on download. I can log into the website fine and a reset did nothing. Anyone else seeing this issue? Have a fix?
  • LexLuthor
    LexLuthor Member ✭✭
    Same error here for about the same timeframe
  • LexLuthor
    LexLuthor Member ✭✭
    Same issue here. I used report a problem in quicken to report this too
  • gbell64
    gbell64 Member

    Might be helpful if everyone hits up Valic as well.

    https://myaccount.valic.com/client/app/securecommunication

  • enikon
    enikon Member ✭✭
    Same error. Just adding my name to the list.
  • WStan1960
    WStan1960 Member

    same error…