Fidelity NetBenefits - Sorry we encountered an error

MikeBR
MikeBR Member ✭
edited March 16 in Errors and Troubleshooting (Windows)

Have not been able to update my account for a week now. Keep getting an error message

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @MikeBR,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. 

    I look forward to your response.

    -Quicken Jasmine
  • Vladimir
    Vladimir Member ✭

    I'm having the same issue unable to update Fidelity Netbenefits

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Vladimir,

    Thank you for joining this thread.

    Would you mind sharing a screenshot of the error message using the instructions in my previous response?

    Thanks!

    -Quicken Jasmine
  • Rompere
    Rompere Member ✭

    Same, hasn't worked for a week. Clearly a systemic issue. Here's a screenshot of the error message for the last week (or more).

    image.png

    Thanks!

  • nycaleksey
    nycaleksey Member ✭✭
    Having exactly the same issue. Quicken, please help!
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/7931654/fidelity-netbenefits

    and what exactly is that error message ?

    QWin Deluxe Subscription - Win10
  • T-Hay
    T-Hay Member ✭✭
    Same issue
  • Rick_Tinker
    Rick_Tinker Member ✭

    There are a lot of threads about this issue - Quicken just does a terrible job of posting/alerting their users. I found one post where Quicken did say they are working on it, but it has been two weeks now and I think that is a little ridiculous for a fix.

    Come on Quicken, do better.

  • RAABERT
    RAABERT Member ✭

    Having the same issue with Fidelity.

    Error.jpg

    On a connected issue when this has been happening, is there any way to turn off the annoying reminders when starting and leaving Quicken?

    OnlineSessionEnter.jpg
    OnlineSessionExit.jpg

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited March 17

    For those that have jumped onto this catch-all Fidelity error topic - is it just Fidelity - or Fidelity NetBenefits ?

    PLEASE…. specify exactly what your error is - as there could be a few DIFFERENT errors -
    There is an existing thread for the Fidelity OL-220 error - but if you are receving something else - then it is DIFFERENT.

    https://community.quicken.com/discussion/7931095/fidelity-netbenefits-ol-220

    It makes it really hard to have a threaded discussion on any Fidelity errors -
    if you just jump on with your unspecific error.

    QWin Deluxe Subscription - Win10

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